![]() The view was amazing!! We were in room 1249 right in the center of the hotel with an ocean view. He placed all our luggage where we wanted it and gave us information about the resort. He was great! The bellman, Camilo, was great. ![]() He was in a blue collared shirt and had curly hair. The gentlemen who checked us in was so kind. The bellman, Rodrigo, was wonderful! He took our luggage and assured it would be sent up to the room and also explained some information about resort. When we arrived, valet was very kind and prompt. My boyfriend and I came here to celebrate our 7 year anniversary. We always have a great time staying at the Ritz Carlton in Key Biscayne. The Dadeland Mall would be my nice suggestion. It would be good if the hotel had a shuttle to take you to some places in Miami. And also, since the hotel is in this paradise island, if you don't want to drive, you will spend some money going to a mall or any other place outside the island. It's 10,00 per day and every time we would need to use the Internet we had to connect the wifi and wait and wait to work a little bit, not satisfactory at all. I gave this gorgeous hotel 4 stars because of the wifi. They have been working at the hotel for a long time and every time we return to the hotel we know that we can count on them to anything we need. As I speak about the hotel concierge team, also kudos to Rene and Felipe who always do the best they can to help the hotel guests. Rita along with the others were so helpful, polite and nice all the time. Very rich option of breakfast food, snack for lunch with salad, sandwich and also good dinner as shrimp, a variety of cheese plate and cold cut, hot meal.The wonderful club concierge team made our experience at the hotel very pleasant. The lounge had a very nice option of food all day long. We were on the 9th floor, were the club was, facing the swimming pools and the beach. Our package: A large room with the delicious meals at the club lounge included. Bathroom with shower and separate bath tube, very good brand, Asprey-London purple water shampoo, conditioner and body lotion. The rooms are spacious, with Nespresso machine, water bottles, chocolate in our pillows every night and iron. It is a gorgeous hotel in a beautiful island just 10 minutes to Miami downtown. It's 10,00 per day and every time we would need to use the Internet we had to connect the wifi. ![]() ![]() ![]() ![]()
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